Testing_119 : Defect Management

Defect Management

(Reporting & Tracking)

What is Defect / Bug / Error / Issue / Incident / Failure ?

• Any flaw or implementation in a software work product (Deliverable).
• Expected Result is no matching with the application's Actual result.
• Any variation from the requirements.
• Application is not acceptable to end user.

Difference between Defect/Error and Failure :

• Problem which is identified on test engineer machine i.e., called Defect or Bug.
• The same problem which is identified on developer machine i.e., called Error or Issue.
• A deviation from the specified or expected behavior that visible to end users is called Failure or Incident.

Major Activities in Defect Management :

• Defect Identification
• Defect Reporting
• Defect Tracking
• Defect Closing

Defect Identification :-

• While executing the Test cases, expected result is not matching with actual result.
• Application is not working as per customer FRS, we will report it as a defect.

Defect Reporting :-

• Manually (Using Excel or Through mail)
• Using Defect Tracking Tool.

Manually : Copy the "Defect Template" from file server or VSS and fill the template and send an Email to assigned person with Defect as an attachment.

Defect Tracking Tool :

1. Industry Specific Defect Tracking Tools (Company Own Tools)
2. Third party Defect Tracking Tools :-
• Track +
• Bugzilla
• Jtrac
• Jira
• Mantis
• Quality Center/ALM (commercial)
• TFS (commercial)